Computer Support Administrator / Audio Visual Technician

Location: On-site – Washington, DC
Salary: $115,000
Job Type: Full-Time, Salaried
Clearance Requirement: Active TS/SCI Clearance Required

Position Overview

We are seeking a Computer Support Administrator / Audio Visual Technician to support a Department of Defense organization located at the Pentagon. This position is responsible for maintaining, troubleshooting, repairing, and supporting desktop systems, AV/VTC equipment, network connectivity, and related IT infrastructure in a secure enterprise environment.

The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and experience supporting both IT and audio visual systems in classified environments. 

Responsibilities

• Troubleshoot and resolve hardware, software, network, VTC, and infrastructure issues
• Maintain and support desktops, laptops, VDI environments, servers, printers, and AV systems
• Support and maintain Video Teleconferencing (VTC) systems and conferencing technologies
• Configure, maintain, and troubleshoot Cisco and AV infrastructure
• Provide in-person, phone, and remote technical support to end users
• Apply security patches and operating system upgrades to maintain system integrity and compliance
• Maintain system configurations and technical documentation
• Support mobile device provisioning and maintenance for NIPR/SIPR environments
• Assist with infrastructure projects and technology deployments
• Mentor or assist junior technical staff as needed
• Ensure all systems comply with Department of Defense security standards and requirements

Required Qualifications

• Active adjudicated Top Secret/SCI Clearance (no waiver)
• Microsoft Certified Solutions Associate (MCSA): Windows 10 / Office 365
• DoD 8570 IAT Level II Certification (Security+ or equivalent/higher)
• Ability to lift at least 50 pounds
• Strong troubleshooting and customer support skills
• Self-motivated with the ability to work independently

Required Technical Experience

• Cisco Unified Communications Manager (CUCM)
• Cisco TMS, switches, routers, meeting management, and meeting server
• Video Teleconferencing (VTC) systems and networking
• Extron switchers and extenders
• Crestron NVX and AMX AV systems
• Unimax UC Management Software

Desired Qualifications

• ITIL v3 Foundation Certification
• Experience with automation using Microsoft PowerShell, VBScript, or batch files
• Understanding of Department of Defense military standards
• Strong networking knowledge and communication systems integration experience
• Experience using packet capture and troubleshooting tools such as Wireshark
• Project management experience
• ClearOne Certification
• Biamp Certification
• CTS Certification
• Experience loading and pulling code for Crestron and AMX systems