Account Manager

I. Position Summary

The Account Manager is responsible for managing client relationships and serving as the primary point of contact between Futron and its customers. This role plays a critical part in shaping how Futron is perceived by clients and identifying opportunities for business growth.

The Account Manager acts as the “eyes and ears” of the organization, driving:

• Expansion of existing contracts
• New project opportunities within current business lines
• Growth into new markets and service areas

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II. Authority

• Authority to sign contracts and modifications as delegated in the proposal
• Approve non-project-related expenditures up to $500
• Approve project-related expenditures up to $100,000

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III. Key Responsibilities

Account Management & Client Relations

• Develop and maintain strong relationships with assigned accounts and key decision-makers
• Serve as the primary liaison between clients and internal teams
• Represent Futron professionally to enhance client satisfaction and retention

Business Development & Sales

• Identify and pursue new business opportunities within existing and new accounts
• Respond to bid boards and support proposal development efforts
• Meet and exceed assigned revenue and profit targets
• Promote Futron’s capabilities and value proposition to clients and partners
• Conduct sales calls, presentations, and capability briefings

Strategic Growth & Market Engagement

• Expand business within existing contracts and identify new market opportunities
• Build and maintain vendor and partner relationships
• Attend trade shows and industry events as required
• Collaborate with internal teams to deliver full lifecycle solutions to clients

Reporting & Performance Management

• Submit sales forecasts and Quarterly Business Reviews (QBRs)
• Host internal account reviews and strategy sessions
• Participate in sales meetings and company initiatives

Operational & Team Collaboration

• Work cross-functionally with Futron teams to ensure successful project delivery
• Engage internal and external resources to support client needs
• Follow vendor and partner engagement directives
• Adhere to sales leadership mentorship and training programs
• Support implementation and maintenance of Quality Management Systems (QMS)

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IV. Required Qualifications

Education & Experience

• Minimum 1+ year of experience in inside sales or a related sales role

Knowledge & Skills

• Strong understanding of:
  • Sales strategies and techniques
  • Marketing principles and product demonstrations
  • Customer relationship management
• Ability to identify opportunities and drive business growth

Core Competencies

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Effective problem-solving and decision-making skills
• Ability to build and maintain professional relationships
• Strong listening skills, adaptability, and persistence
• Ability to remain composed and effective in high-pressure situations

Additional Requirements

• Understanding of ISO 9001:2015 standards
• Ability to travel to client sites, including overnight travel
• Valid driver’s license and ability to travel independently

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V. Software Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Project, Publisher, Outlook)
• Adobe Acrobat / Adobe Reader
• CRM software
• AutoCAD (preferred)

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VI. Equipment Utilization

Ability to operate standard office and field equipment, including:

• Personal computer and tablets
• Telephone and mobile devices
• Scanner, copier, and fax machine
• Calculator
• Automobile for client travel

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VII. Working Conditions

• Primary work environment: office setting, with time spent at client sites and project locations
• Ability to work in fast-paced, high-pressure environments while maintaining professionalism
• Requires persistence, adaptability, and emotional control in challenging situations
• Travel required, including overnight stays

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VIII. Compensation & Benefits

Compensation

• Salary: $120,000 annually
• Performance-based growth and advancement opportunities

Travel

• Up to 25% travel required (including client site visits and industry events)

Benefits

• Comprehensive medical coverage (HSA and non-HSA plan options)
• Dental and vision insurance
• Company-paid life insurance
• Short-term disability coverage
• Paid time off (PTO) and company holidays
• 401(k) retirement plan with potential employer contribution
• Professional development and training opportunities